1. What creation activities are being carried out in Heshun Ancient Town Scenic spot?

Answer: Heshun Ancient Town is building a national 5A tourist attraction.

2. What is a 5A scenic spot?

A: 5A is the highest level of tourist attractions in China, which represents the world-class quality of tourist scenic spots in China.

3. When did Heshun Ancient Town Scenic spot start 5A construction work?

A: In 2018, we started to create a national 5A tourist attraction. On December 9, 2020, we passed the landscape quality assessment of the Ministry of Culture and Tourism, and entered the 5A tourist attraction promotion period.

4. Is Heshun Ancient Town closed?

Answer: Heshun Ancient Town scenic spot is an open scenic spot. In order to meet the requirements of 5A scenic spot creation, a passenger-vehicle diversion project has been implemented, and a special lane for sightseeing vehicles has been set up in the core tourist area, so that pedestrians and vehicles can go their own way and the traffic is orderly.

5. What are the titles and honors of Heshun Ancient Town Scenic area?

A: Heshun Ancient Town Scenic spot has been awarded as China's Charming Town, National Historical and Cultural Town, National Town with beautiful environment, National cultural industry Demonstration Base, National Advanced tourism collective, etc.

6. What are the scenic resource characteristics of Heshun Ancient Town?

Answer: Heshun Ancient Town scenic spot is a harmonious coexistence of people, people and nature, humanity, trade, things and things, and people and things. The scenic area has rich cultural deposits, and the Central Plains culture, Southeast Asian culture and Western culture blend harmoniously here.

7. What is the purpose of creating 5A tourist attraction in Heshun Ancient Town?

A: Improve the infrastructure construction of Heshun, improve the service capacity and level of Heshun Ancient Town scenic spot, make Heshun Ancient Town scenic spot become a competitive tourist scenic spot at home and abroad, let more tourists visit Heshun Ancient Town scenic spot, drive people to increase income and get rich.

8. How far is Heshun Ancient Town from the county seat?

Answer: Heshun Ancient Town scenic spot is 4 kilometers away from Tengchong City.

9. Is there much parking space and toilet space in Heshun Ancient Town?

Answer: There are 7 parking lots in Heshun Ancient Town, with a total of 1043 parking Spaces. There are 17 tourist toilets, a total of 231 toilet Spaces, sufficient.

10. According to your knowledge, what has Heshun Ancient Town Scenic spot done to create a national 5A scenic spot?

A: In terms of hardware, it has been upgraded and transformed according to the national 5A tourist scenic spot standards, and has completed the basic service facilities such as visitor center, parking lot, tourist toilet, walking path, signage system and intelligent system. Software: Increase the training and education of employees, residents and businesses in the scenic spot, improve the rules and regulations, enrich the tourist activities in the scenic spot, improve the construction of the scenic spot wisdom system, and improve the quality and level of service.

11. What should residents and business owners do in creating a national 5A scenic spot in Heshun Ancient Town?

A:

(1) Strengthen the sense of ownership, promote the spirit of voluntary service, promote the awareness of civilized tourism, with a smile to convey enthusiasm, with actions to prove sincerity, to show the majority of tourists the good image of Heshun people hospitable, honest and kind, and jointly create a harmonious tourism environment.

(2) Start from themselves, care for the environment of ancient towns and maintain public order.

(3) Do not build disorderly, not disorderly drying, not disorderly pile.

(4) Do three bags in front of the door, do not occupy the business, all the products sold do not exceed the threshold of the store, do not put mops, brooms and other sundries outside the store.

(5) All vehicles should drive slowly and slowly in the scenic spot, yield to pedestrians, and drive civilized. There are no illegal parking cars, battery cars and motorcycles in the scenic spot.

(6) Perform honest operation, insist on genuine goods at real prices, price clearly, trade without deception, put an end to soliciting and deceiving customers, do not chase after peddling, force buying and selling, consciously resist all kinds of illegal behaviors, and jointly maintain the tourism reputation of Heshun Ancient Town.

12. What should Tengchong Airport do in creating a national 5A tourist attraction in Heshun Ancient Town?

A:

(1) Create a good atmosphere. The electronic screen of the airport will display propaganda slogans such as "Make efforts of the whole city to ensure the success of Heshun 5A Tourist Attraction", and the advertising of Heshun Ancient Town will be put up at the airport.

(2) Set up "Heshun Ancient Town Scenic Spot Tourism Consultation Point" at the main entrance and exit of the airport, place propaganda materials of Heshun Ancient Town scenic spot, and do a good job in business consultation and reply.

(3) The ticket office has a civilized tourism publicity board or notice board, display civilized tourism publicity materials.

(4) There are industry norms in prominent positions.

(5) Efficient complaint handling mechanism.

(6) Learning from Lei Feng volunteer service site, there are signs, convenient facilities, can often provide convenient services.

(7) A mother and baby room, in a prominent position can see signs, and reasonable, good use.

(8) Physical defense, technical defense, civil air defense and fire fighting facilities in line with the standards, no occupying, blocking or blocking of fire passages, and regular inspection records.

(9) Wheelchair access, handrail or curb slope and other barrier-free facilities, clear signs, good facility management and use.

(10) The environment is clean and tidy, and the garbage is removed in time.

(11) Timely cleaning of public toilets, no obvious odor; Accessible toilets are provided.

(12) There is an obvious no-smoking sign, no smoking phenomenon.

(13) There are civilized persuaders with civilized armbands or volunteer clothing, timely civilized persuasion of uncivilized behavior such as queuing in order, littering, smoking in non-smoking areas.

(14) No littering, spitting, sneezing and coughing without covering the mouth and nose.

(15) No damage to public facilities.

(16) Ticket gate, ticket office service personnel civilized language, polite to others, standardized service, no door difficult to enter, ugly face, difficult to do such outstanding problems, no lazy scattered drag phenomenon.

13. How to build Tengchong Tourist Passenger Station in Heshun Ancient Town into a national 5A tourist scenic spot:

A:

(1) Create a good atmosphere. Advertisements of Heshun Ancient Town will be displayed on the electronic screen, such as "Take the strength of the whole city to ensure the success of Heshun 5A Tourist Attraction".

(2) The ticket office has a civilized tourism publicity board or notice board, display civilized tourism, Heshun tourism publicity materials.

(3) There are industry norms in prominent positions.

(4) Efficient complaint handling mechanism.

(5) Learning from Lei Feng volunteer service site, there are signs, convenient facilities, can often provide convenient services.

(6) A mother and baby room, in a prominent position can see signs, and reasonable, good use.

(7) Physical defense, technical defense, civil air defense and fire fighting facilities in line with the standards, no occupying, blocking or blocking of fire passages, and regular inspection records.

(8) Wheelchair access, handrail or curb slope and other barrier-free facilities, clear signs, good facility management and use.

(9) The environment is clean and tidy, and the garbage is removed in time.

(10) Timely cleaning of public toilets, no obvious odor; Accessible toilets are provided.

(11) There is an obvious no-smoking sign, no smoking phenomenon.

(12) There are civilized persuaders with civilized armbands or volunteer clothing, timely civilized persuasion of uncivilized behavior such as queuing in order, littering, smoking in non-smoking areas.

(13) Passengers wait in line, get on and off the train in an orderly manner, keep a proper distance, no queue jumping phenomenon, passengers take the initiative to give up their seats for the elderly, the infirm or the disabled or those with babies.

(14) No littering, window throwing phenomenon. No spitting, sneezing and coughing without covering the mouth and nose. The absence of quarrelsome abuse and vulgar language.

(15) No damage to public facilities; No reclining public seats.

(16) Waiting room, ticket gate, ticket office service personnel civilized language, polite to others, standardized service, no door difficult to enter, ugly face, difficult to do such prominent problems, no lazy drag phenomenon.

(17) Drivers drive in a civilized way.

14. What should bus stops, buses and drivers do in creating a national 5A tourist attraction in Heshun Ancient Town?

A:

The bus should do:

(1) There is a "Cover nose and mouth when sneezing and coughing" sign in the car.

(2) The seat and armrest are not damaged, and the complaints supervision telephone is posted in the car.

(3) The crew shall wear and place the service certificate according to the regulations.

(4) Drivers wear seat belts, do not use mobile phones, do not smoke, do a good job of smoking advice, the seat belt is deemed as not wearing.

(5) According to the provisions of the station name, language standard.

(6) Keep the inside and outside of the body clean.

(7) The bus has a clear no-smoking sign.

(8) No illegal driving, parking and other phenomena, in the absence of traffic signal crosswalks, take the initiative to yield to pedestrians and vehicles, to achieve civilized comity.

(9) Passengers wait in line, get on and off the train in an orderly manner, keep a proper distance, no queue-jumping phenomenon, passengers take the initiative to give up their seats for the elderly, the infirm, the disabled, pregnant or holding babies.

(10) No quarrel, abuse and vulgar language.

(11) No littering, window throwing phenomenon.

(12) No spitting, sneezing and coughing without covering the mouth and nose.

(13) No damage to public facilities.

(14) No reclining public seats.

Drivers to do: practitioners of civilized language, polite to others, standardized service.

Bus station to do:

(1) There are bus route signs.

(2) The bus station should be clean and tidy, no obvious damage, no advertising phenomenon.

(3) Passengers wait in line, get on and off the train in an orderly manner, keep a proper distance, no queue-jumping phenomenon, passengers take the initiative to give up their seats for the elderly, the infirm, the disabled, pregnant or holding babies.

(4) No quarrel, abuse, use vulgar language phenomenon.

(5) No littering, window throwing phenomenon.

(6) No spitting, sneezing and coughing without covering the mouth and nose.

(7) No damage to public facilities.

(8) No occupying and blocking of fire passages.

(9) There is no civilization in keeping pets.

(10) No reclining public seats.

15. What should taxis and drivers do in creating a national 5A scenic spot in Heshun Ancient Town?

A:

Taxi should be: equipped with taxi sign, service card and complaint supervision plate, the driver and supervision plate should be consistent; The inside and outside of the body should be kept clean, sanitary and in good condition.

The driver should:

(1) meter intact and no shelter, according to the standard charge, take the initiative to issue invoices, no slaughter) customer phenomenon.

(2) Drivers should be clean and tidy in appearance, be patient and meticulous when answering passengers' questions, use Mandarin when communicating with foreign tourists, pay attention to civilized language, treat people politely and provide standardized services.

(3) Drivers wear seat belts, do not use mobile phones, do not smoke, do not eat food, and do a good job of smoking advice. An empty seat belt is considered unfastened, and the passenger sitting in the front passenger seat is voluntarily asked to fasten the seat belt.

(4) No illegal driving phenomenon, no rejection phenomenon.

(5) Pay attention to civilized comity to pedestrians while driving.

16. What should rural passenger vehicles and drivers do in creating a national 5A scenic spot in Heshun Ancient Town?

A:

Rural passenger vehicles should be: marked with rural passenger transport, the inside and outside of the body should be kept clean, sanitary and in good condition.

The driver should:

(1) Charge according to the standard, issue invoices proactively, no rip-off phenomenon.

(2) Drivers should be clean and tidy in appearance, be patient and meticulous when answering passengers' questions, use Mandarin when communicating with foreign tourists, pay attention to civilized language, treat people politely and provide standardized services.

(3) Drivers wear seat belts, do not use mobile phones, do not smoke, do not eat food, and do a good job of smoking advice. An empty seat belt is considered unfastened, and the passenger sitting in the front passenger seat is voluntarily asked to fasten the seat belt.

(4) No illegal driving.

(5) Pay attention to civilized comity to pedestrians while driving.

17. What should star hotels do in Heshun Ancient Town to create a national 5A tourist attraction?

A:

Star hotels should have:

(1) There are civic civilized tourism conventions.

(2) There are voluntary service sites to learn from Lei Feng, with signs and convenient facilities to provide convenient services.

(3) An efficient complaint handling mechanism.

(4) There is an obvious no-smoking sign, no smoking phenomenon.

(5) Serving chopsticks or spoons are provided at the dining room table.

(6) Wheelchair access, handrail or curb slope and other barrier-free facilities, clear signs of barrier-free, good facility management and use.

(7) The hall should be kept clean and tidy without any mess.

(8) There are material defense, technical defense, civil air defense and fire fighting facilities in line with the standards, without occupying, blocking or blocking the passage of fire trucks.

(9) Regular inspection and maintenance of fire fighting facilities, with inspection and maintenance records.

(10) There is a barrier-free toilet, which is well managed and used.

Service personnel should do: waiter civilized language, polite to others, standard service

18. What should the catering industry do in creating a national 5A scenic spot in Heshun Ancient Town?

A:

Restaurants should:

(1) to ensure that the dining environment and facilities are clean and comfortable.

(2) All restaurants shall set up mosquito repellent facilities or plant insect repellent plants, and organize regular elimination to prevent insects and mosquitoes from affecting the dining environment.

(3) Restaurants in the scenic spot have menus, price tags, and plastic sealing of menus.

(4) Separate raw and cooked food, clean the fresh-keeping cabinet regularly, and store cutlery, drinking utensils and kitchenware by category and disinfect.

(5) Coffee shops and western restaurants should clearly mark the price, and commodity names should be in English and Chinese.

(6) Eliminate the use of disposable non-degradable tableware.

The waiter should: The chef should be dressed in chef's clothes. Service personnel should do waiter civilized language, polite to others, standard service.

19. How to build a homestay inn in Heshun Ancient Town as a national 5A tourist attraction:

A:

Hostel to achieve:

(1) Overall clean, sanitary and tidy, no sewage, dirt, no disorderly building, disorderly pile, disorderly placing phenomenon.

(2) Indoor ventilation, fresh air, no odor. Fire protection facilities and equipment are kept in good condition to ensure effective operation.

(3) Necessary anti-skid measures shall be taken on ramps, stairs and toilets, and eye-catching signs shall be set up.

(4) Having a sound health management system and appointing special personnel to take charge of health work.

(5) Strictly implement food safety regulations to ensure food safety for guests.

(6) Equipped with necessary disinfection equipment, public articles (sanitary ware, cups, towels, washbasins, slippers, etc.) disinfection one by one.

(7) The guest room shall be thoroughly cleaned every day, and the bed sheets, quilt covers and pillowcases shall be changed by each guest or timely at the request of the guests to ensure that the room is clean and odor-free.

(8) The bedding is clean and smooth.

(9) The location of the reception desk is reasonable, which can provide traffic, sightseeing, shopping and other information consulting services.

(10) Publicize complaints or help calls from tourism, market supervision, public security, medical and other departments to the guests.

(11) The guest room price list should be clearly shown to the guests in a prominent position, equipped with service guide, guest notice, etc.

(12) The certificates and licenses are complete and displayed on the wall.

Hostel service staff should:

(1) Service personnel have no infectious diseases and health certificates.

(2) The service staff shall be neatly dressed, polite to guests, dignified in appearance, generous in manners and pay attention to etiquette.

(3) The service staff can communicate and serve the guests in Mandarin, and use polite and polite language, which is simple, popular and clear.

(4) Service personnel should be trained, have basic service skills, and be familiar with the work process and service quality standards of the post.

(5) Can comply with national laws and regulations, protect the legitimate rights and interests of guests.

(6) There are people on duty all day, timely and appropriate to provide customer service, no shortage of people, no post.