From November 6th to 8th, Heshun Ancient Town Scenic Area invited Hou Liya, a well-known lecturer of Beijing Peak Zhiye Ludou School, to conduct special training for the employees of the scenic spot to create a national AAAAA scenic spot service standardization.

The training is divided into two parts: classroom theory teaching and post training. More than 240 employees of Heshun Scenic Area participated in the theoretical training course. In the training course, the lecturer focuses on teaching the service etiquette culture, service awareness, service image, service manners, service communication, and service process from six aspects, such as "etiquette", "heart", "shape", "state", "speech", and "process".

In the part of the sub-post training, the lecturer went deep into the various departments of the scenic spot, "one-to-one" guidance on the service essentials of front-line employees, and standardized, unified and meticulous standardized service demonstration, so that the service standardization level of employees could be immediately improved. The interactive and lively training style of the instructor helps employees quickly integrate theory and practice. Everyone said that they had gained a lot and benefited a lot.

Regarding the special training on service standardization in Heshun Ancient Town Scenic Area, Xie Jinwen, general manager of Bailian Heshun Company, pointed out that according to the deployment and requirements of the Tengchong Municipal Party Committee and the Municipal Government, we are currently deepening the comprehensive improvement of Heshun Ancient Town Scenic Area. This special training on service standardization is an important part and key measure of the comprehensive promotion of Heshun Ancient Town Scenic Area and the creation of a national AAAAA-level scenic spot.

He asked all employees to quickly implement the training content, apply what they have learned, and make a qualitative leap in the standardization of scenic spot services. It is necessary to take this training as an opportunity to reorganize, standardize and improve the current service specifications and processes of the scenic spot, establish a long-term mechanism for standardized services, and promote the continuous improvement of the services of the scenic spot in the direction of humanization, refinement and quality. Let high-quality, civilized and high-standard service become a business card of the scenic spot.